<a id="Overview"></a>

Overview

A channel is the entity object created in the system to embody each of Channels are system objects representing your telephone lines. The channels will populate the Directory automatically as soon as they are being used and by default are added into folder called Discovered channels.
Each individual channel object When you first configure TIM Plus, your channels are automatically harvested from the data received from the phone system, into a folder named Discovered Channels. The properties of each channel can be edited afterwards, moved into a different group and if required, you are also given the option to add channels within the system manuallyand channels can also be organised subsequently into new channel groups, if preferred.

<a id="Finding a channel"></a>

Finding a channel

To search for locate a channel within the system and see in which folder it is locatedin the Directory, select the Directory tab and then click on the Find button on at the top-right corner of the Contents panel, as shown below:

A In the new window will pop-up. Enter that opens, enter the name /number of the channel or ID of the channel you are looking for, then press click on the Search button. The search results will appear in the same window, as shown below:

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To manually add a new channel to the system, click on the Directory tab and select the site and the channel group where you want to create the new entitychannel to be added, then click on the Add new button on at the top-right corner of the Contents panel. The example below shows a new channel being added in the London Main ISD:

The following A new window will pop-up open, allowing you to add configure the properties for this Channelof the channel:

Fill in the required details, then press Once you have configured the properties of the channel, click on the Add button, as shown below:

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Editing a channel's properties

To edit the properties of a channel's properties,  locate the entity in the Directory and click on it to select it. Once the channel is highlighted in gray as shown below, select it and click on the Properties button on at the top-right corner of the Contents panel:

A new window will appear open, allowing you to edit the general properties for that of the channel. Overtype any details you would like to change, as shown here:Click Save to apply the changes.

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Moving a channel between two groups

If you need Follow the steps below to move a channel from one group to another, follow the instructions below.

1. Find the Click on the Directory tab and select the group which contains the channel you would like want to move over to the new group, and tick the box next to .
2. Select the channel, by ticking the box alongside it. The top-left panel of the screen will temporarily change to the a Move items panel and containing the channel(s) you've ticked will be copied hereselected channel.
   

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3. Next, select the new destination group that you want the channel (s) to be moved into, and click on thethe  Move button.

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   Border false URL /download/attachments/4817234/channels_9.png

 <a id="Deleting a channel"></a>

Deleting a channel

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To delete a channel from the system, select it and click on the Properties button on at the top-right corner of the Contents panel:

The  ReferencemacroLabelIn the Channel properties window that will appearopen, where you can click on the Delete button at the bottom-right corner of the window to remove the channel from the system. You will also be asked to confirm the deletion, in order to prevent this Directory; a confirmation will be required, to prevent channels being deleted accidentally.