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The Frequent Numbers report shows a top-ranking list of the most frequent outgoing calls. The reports is useful in deciding whether you need to invest in private wires to common destinations - such as to your other offices - or in making decisions about which telecom carrier you should use to various call destinations. The report information can also assist you when negotiating numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider(s).
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the Finish button.
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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| Filter | Account code |
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| Value | 0140 |
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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.
Selecting the report options
This section allows enables you to further narrow down your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.
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Exclude weekends
If you would like to To exclude weekend calls from the search your report's results, simply select the tick-box to exclude weekend callsselect the
option.
Exclude transfers
Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfersTo exclude transferred calls from your report's results, select the
option.
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Tick this option if you do not want to replace dialled numbers, CLIs and account codes replaces with their named equivalentsassociated names, as they are defined in your web user's contacts list(s).
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| Option | Don't replace numbers with contact names |
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Call frequency
If you want to limit the report to number called with a minimum frequency, enter that frequency here. e.g. If you want to display only This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been called dialled twenty times , then enter the number 20 in here or more, enter
as the minimum frequency, as shown below:| Reporting_filter |
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| Filter | Call frequency |
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| Value | 20 |
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Group results by
You may choose report on the most frequent number dialled or the most frequent number that calls in. To select, simply click on the options as shown below:Choose from the drop-down list whether to group your results by CLI or dialled number.
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| Filter | Group results by |
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| Value | Dialled number |
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Sort data by
You may To choose to sort the results based on any of the options in the drop-down list below:the criteria that is used in determining the most frequent calls, select a field from the
drop-down list.| Reporting_filter |
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| Filter | Sort data by |
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| Value | Number of callsCost |
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Sort order
Choose whether you would like from the
drop-down list whether you want the results of the report to appear in ascending or descending order
, by selecting from the drop-down box.
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| Filter | Sort order |
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| Value | Ascending |
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Sort results by
You may choose the order in which results are sorted, by selecting the appropriate option from the list provided:To sort your report's results by a particular column, select it from the
drop-down list.| Reporting_filter |
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| Filter | Sort results by |
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| Value | Dialled number |
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Ignore short missed calls
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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter
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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are
, , , and .More details about each report format are available in the Setting the report format section above.
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Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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If you click on the Run now button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The
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Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report consists of contains a detailed table showing a summary of each frequently -called destinationdialled number or CLI along with their associated destinations. The following column headers are used, with totals displayed at the foot of the table are described below:
| Header | Description |
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| Dialled number | This column shows the actual number dialled. Each number is a hyperlink so to see who actually dialled, simply click for a list of individual calls. | Location | This column shows the The telephone number that was dialled |
| Location | The location name associated with the dialled number . Note that any number can be customised in the locations field of your Directory so that the location name is more pecific e.g. "Joe Bloggs" mobile as opposed to "Vodafone". This makes it easier to identify valid calls.or CLI |
| Number of calls | This field shows the The total number of calls made to the number alongside.each unique dialled number or from each unique CLI |
| Total duration | The duration field shows the total time spent on the call calls to each dialled number or from each CLI, displayed in hh:mm:ss format. |
| Total cost | This is the The total cost of calls to this number. Please note that on multi-national sites the cost would normally be set to appear in local currency. |
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| for each unique dialled number |
All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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