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Overview
The Inbound Call Performance report displays how quickly your inbound calls are being answered, compared to your target thresholds, grouped by year, month, day or hour. A visual representation of how well each target is met is shown alongside a table containing the actual response time values.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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| Header | Description |
|---|---|
| Hour / Day / Month / Year | The time period. |
 | The total number of calls in each period. |
Answered |
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| % | The number of answered versus missed calls within each period, expressed as a percentage. |
Missed |
|
Each period is shown as a hyperlink which, if clicked on, re-runs the report using a more granular period.
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