What are reports?
Reports are the means by which your telephone call data is presented to you in a visual, meaningful way. They can be run on demand at any time, or be scheduled to run at predetermined times in the future.Although the results of each report type differ substantially, running each of them involves following a similar , wizard-style procedure. Each All report accepts several types accept filters and options, allowing you to tailor the results to exactly the information you are looking for.
The reports can be run on demand at any time, or be scheduled to run at predetermined times in the future.
Below is an example output of the Call Analysis report:
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Reports overview video
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<h2 style="margin-top: 0px;">What are reports?</h2>
<p>Reports are the means by which information about your telephone calls
are extracted from TIM Enterprise. They can be run on demand or scheduled to
run at a predetermined time and set to recur, if necessary.</p>
<p>Although each of the reports in TIM Enterprise produces markedly
different information, each one is created in a similar way. You select
the entity, period and preferred format and then apply any required
filters or options.</p>
<p>Filters allow you to show just what you want to see and hide the rest.
Filtering doesn't change your data in any way; they simply allow you to
focus on specific information.</p>
<h2>Selecting the report type</h2>
<p>To run a report, you must first select which type of report you want to
run by clicking on any report listed under <span class="reference">Type</span> in the white section
at the left hand side of the screen as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_1.png" alt="Reports screen" />
<p>Once you select the type of report required, you are allowed to choose
from a number of other parameters, including which <b>entity</b> you would like
to report on, the <b>period</b> you would like to run the report for, the
<b>format</b> you would like the report output in and any <b>filters</b> or <b>options</b>
you would like to include.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_2.png" alt="Reports screen" />
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<h4>Reports overview video</h4>
<p><a rel="nofollow" class="external-link" href="http://www.tri-line.com/en/products/video.php?id=30">
<img class="screenshot naked no_border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_overview_video.png" alt="Reports overview video" /></a></p>
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