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We recommend using our CXD Connector to obtain call data from your 3CX because it provides better quality call data as well as live call status and queue monitoring capabilities. |
Choosing a connection method
Connecting to your 3CX
There are many ways to obtain call data from your 3CX. Which method you use to connect TIM Enterprise to your 3CX is determined by how and where your 3CX is hosted, as well as the quality of call data you require:
| Hosting | Connection methods |
|---|---|
| Self-hosted, either on premise or in your own data centre, with full root access by SSH | Connect using CXD (Recommended) |
| Self-hosted but with no SSH access | |
| 3CX hosted, including free tier | Listening connection |
Tri-Line provides comprehensive call reporting, analytics, and logging for 3CX. Through our specialized CXD connector, we gather real-time events from your 3CX system, enabling us to deliver in-depth call data, live call status and queue monitoring, and performance metrics.
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Configuration details for all methods are shown below: