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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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To report on more than one trunk number, enter the trunk range in the
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The body of the report consists of a single table housing all of calls that matched your selection criteria. Each column header of the table is described below:
| Column header | Description |
|---|---|
| Date & Time | The date and time the call started |
| Extension | The name or number of the extension that made or received the call |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones |
| CLI | The telephone number of the remote caller for inbound calls |
| Dialled Number | The telephone number dialled, in the case of an outbound call |
| Trunk | The number of the trunk carrying the call will be shown here |
| Response | The length of time it took for the call to be answered, e.g. the response time |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |