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The Frequent Numbers report shows a top-ranking list of the most frequent outgoing calls. The reports is useful in deciding whether you need to invest in private wires to common destinations - such as to your other offices - or in making decisions about which telecom carrier you should use to various call destinations. The report information can also assist you when negotiating numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider(s).
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the Finish button.
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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| Filter | Account code |
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| Value | 0140 |
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Tick this option if you do not want to replace dialled numbers, CLIs and account codes replaces with their named equivalentsassociated names, as they are defined in your web user's contacts list(s).
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| Option | Don't replace numbers with contact names |
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Call frequency
To limit the report's results to display only calls that were dialled a certain number of times, set the minimum frequency in the
provided. For example, if you want the results This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been called dialled twenty times or more, enter as the minimum frequency, as shown below:| Reporting_filter |
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| Filter | Call frequency |
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| Value | 20 |
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| Filter | Group results by |
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| Value | Dialled number |
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Sort data by
Choose to sort the results based on any of the options in the drop-down list provided:To choose the criteria that is used in determining the most frequent calls, select a field from the
drop-down list.| Reporting_filter |
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| Filter | Sort data by |
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| Value | Number of callsCost |
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Sort order
Choose from the
drop-down list whether you want the results of the report to appear in ascending or descending order.
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Selecting the report format
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More details about each report format are available in the Setting the report format section above.
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The report's results
When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The
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Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report consists of contains a detailed table showing a summary of each frequently -called destinationdialled number or CLI along with their associated destinations. The following column headers are used, with totals displayed at the foot of the table are described below:
| Header | Description |
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| Dialled number | This column shows the actual number dialled. Each number is a hyperlink so to see who actually dialled, simply click for a list of individual calls. | Location | This column shows the The telephone number that was dialled |
| Location | The location name associated with the dialled number . Note that any number can be customised in the locations field of your Directory so that the location name is more pecific e.g. "Joe Bloggs" mobile as opposed to "Vodafone". This makes it easier to identify valid calls.or CLI |
| Number of calls | This field shows the The total number of calls made to the number alongside.each unique dialled number or from each unique CLI |
| Total duration | The duration field shows the total time spent on the call calls to each dialled number or from each CLI, displayed in hh:mm:ss format. |
| Total cost | This is the The total cost of calls to this number. Please note that on multi-national sites the cost would normally be set to appear in local currency. |
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| for each unique dialled number |
All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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