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Overview

The Daily Activity report provides a summary showing the volume of all inbound, outbound and missed calls for each day. It is useful for organisations whose call traffic fluctuates throughout the year because, by identifying your busiest periods, it allows you to more effectively plan your staffing requirements.

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For details about how to configure these parameters, refer to the relevant page(s) in the list below:

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HeaderDescription
DayThe day of the week that the data covers
Inbound
  • Squiggle: The total volume of calls received
  • Total duration: The total length of time spent on incoming calls
  • Average duration: The average call duration of inbound calls
  • Average response: The average length of time taken to answer a call
  • Duration Avg: The average length of time a caller waited before abandoning the call (in hours, minutes, seconds)
MissedThe missed calls column is always displayed as red. It allows you to re-order your details based on the total number of missed calls for the date shown.
Outbound
  • Squiggle: The total volume of outbound calls
  • Total duration: The total length of time spent on outbound calls
  • Average duration: The average duration of outbound calls
  • Cost: The total cost of all calls made, irrespective of each call's local currency

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