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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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| Header | Description |
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| Day | The day of the week that the data covers |
| Inbound |  : The total volume of calls received- Total duration: The total length of time spent on incoming calls
- Average duration: The average call duration of inbound calls
- Average response: The average length of time taken to answer a call
- Duration Avg: The average length of time a caller waited before abandoning the call (in hours, minutes, seconds)
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| Missed | The missed calls column is always displayed as red. It allows you to re-order your details based on the total number of missed calls for the date shown. |
| Outbound | - : The total volume of outbound calls
- Total duration: The total length of time spent on outbound calls
- Average duration: The average duration of outbound calls
- Cost: The total cost of all calls made, irrespective of each call's local currency
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| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/9699757/breadcrumb.png |
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