| Summary_list |
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| Task1 | What is a stats alarmsalarm? |
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| Task2 | Adding a stats alarm |
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| Task3 | Configuring a stats alarm |
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| Task4 | Deleting a stats alarm |
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...
The
tab allows you to
choose a name
for the alarm object and select the stats point you want the alarm to
be monitoringmonitor.
Name
To provide Enter a name for the Stats alarm , enter a name in the Name fieldtext box provided, as shown below:
| Selection_macro |
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| Value | Busy Channels |
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| Selection | Name |
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|
...
This section allows you to choose the criteria that calls must match in order to activate the alarm. The criteria available for selection are described below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_4.png |
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|
Count
The alarm will be triggered when the call - count of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value (, e.g. when busy channels equals 10 or busy channels > 10).
| Stats_alarms |
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| Value3 | 10 |
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| Value1 | Count |
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| Value2 | greater than |
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|
Total duration
The alarm will be triggered when the total duration of the calls collected in this stats point meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when call duration is greater than 3600 seconds (1 hour) ).
| Stats_alarms |
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| Value3 | 18000 |
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| Value1 | Total duration |
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| Value2 | greater than |
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|
Average duration
The alarm will be triggered when the average duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when average call duration is less than 1 minute).
| Stats_alarms |
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| Value3 | 60 |
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| Value1 | Average duration |
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| Value2 | less than |
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|
Minimum duration
The alarm will be triggered when the minimum duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when minimum duration equals 20 seconds).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Minimum duration |
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| Value2 | equals |
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|
Maximum duration
The alarm will be triggered when the maximum duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when maximum call duration is greater than 1 hour).
| Stats_alarms |
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| Value3 | 3600 |
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| Value1 | Maximum duration |
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| Value2 | greater than |
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|
Total response
The alarm will be triggered when the total response time exceeds, equals, is less than or is or equal to a pre-determined predetermined value (, e.g. total response time exceeds 30 seconds).
| Stats_alarms |
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| Value3 | 30 |
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| Value1 | Total response |
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| Value2 | greater than |
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|
Average response
The alarm will be triggered when the average response time exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. average response time exceeds 20 seconds).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Average response |
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| Value2 | greater than |
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|
Minimum response
The alarm will be triggered when the minimum response time exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. minimum response time equals 2 seconds).
| Stats_alarms |
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| Value3 | 2 |
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| Value1 | Minimum response |
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| Value2 | equals |
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|
Maximum response
The alarm will be triggered when the maximum response time exceeds, equals, is less than or is equal to a pre-determined value (, e.g. maximum response time exceeds 20 seconds).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Maximum response |
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| Value2 | greater than |
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|
Total cost
The alarm will be triggered when the total cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. total cost exceeds £100).
| Stats_alarms |
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| Value3 | 100 |
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| Value1 | Total cost |
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| Value2 | greater |
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|
Average cost
The alarm will be triggered when the average cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. average cost exceeds £2.00).
| Stats_alarms |
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| Value3 | 2 |
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| Value1 | Average cost |
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| Value2 | greater than |
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|
Minimum cost
The alarm will be triggered when the minimum cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. minimum cost equals £1.00).
| Stats_alarms |
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| Value3 | 1 |
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| Value1 | Minimum cost |
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| Value2 | equals |
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|
Maximum cost
The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. maximum cost exceeds £10.00).
| Stats_alarms |
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| Value3 | 10 |
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| Value1 | Maximum cost |
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| Value2 | greater than |
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|
Concurrency
The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. total number of simultaneous calls exceeds 20).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Concurrency |
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| Value2 | greater than |
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|
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_5.png |
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| Info |
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When adding multiple selection criteria, you have are given the option of triggering to trigger an alarm when ALL or ANY of the criteria are met. |
...
Notification
BorderThe The Notification section
false| Tabmacro |
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| URL | /download/attachments/4817592/stats_alarms_5.png |
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Notification
tab allows you to set up
for an e-mail to be sent when the criteria of the alarm are met. If you click on the tab, the following window will appear:an email alert when any of the above-mentioned alarms are triggered.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_6.png |
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Notification can be sent by e-mail to one or more people. Simply type in the e-mail address, as shown below. If there's more than one, separate each entry by a commaTo send the notification to multiple email addresses, separate each entry with a semicolon.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_7.png |
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You can also add a customised e-mail messages customise the email notification by adding a subject and/or a message in the boxes provided, as shown in the example below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_8.png |
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Once you 've have configured all the settings, press click on the Add button and the Stats alarm will appear as followsto add your alarm to the
list, as shown below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_9.png |
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|
...
Configuring a stats alarm
To configure a Stats stats alarm, select the entity it from the existing list and click on the Properties button on at the top-right corner of the screen, as shown below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_10.png |
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Within the A new window that openswill open, where you can navigate through theGeneral,CriteriaandNotificationtabs to edit the properties of your the stats alarm.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_11.png |
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You can use the Adding a Stats alarm page as a reference to edit the properties of your Stats alarm.
| HTML |
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<a id="Deleting a Statsstats alarm"></a> |
Deleting a stats alarm
To delete a stats alarm, select the entity it from the list and click on the Properties button on at the top-right corner of the screen. Within In the new window that opens, click on the
tab button to remove the alarm
from the system.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_12.png |
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|