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Introduction
The Referencemacro
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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The heading header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report is presented in tabular form and each column header contained in the report is described in the table below:
| Column header | Description |
|---|---|
| Account | The account code associated with this cost summary. |
| Extension Group | The name of the extension group. |
| Total calls received | The total number of calls received by this account code/extension group. |
| Total calls made | The total number of calls made by this account code/extension group. |
| Professional cost | The markup charge that has been added to the cost of calls for the associated account code/extension group. |
| Call cost | The total cost of calls excluding any mark-up charges. |
| Total cost | The total cost of calls including any mark-up charges. |