Avaya BCM up to v3.x

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To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Enterprise, you first need to install the NetPBX software.

After the installation, click on follow the link instructions below for instructions on how to connect NetPBX with your BCM:

Connecting BCM v3.7 or below with NetPBX

to set up a connection between BCM and NetPBX:

1. Make sure the CDRServer.EXE and Interop.CDRSERVERLib.dll files are placed in the same folder as NetPBX.EXE, usually located in {pf}\Tri-Line\NetPBX.
   

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   URL /download/attachments/10321941/bcm_1.png

2. Register CDRServer.EXE by running the command line with administrator privileges and typing the following command under the directory path of the NetPBX folder: CDRServer.EXE/regserver.
3. Open the computer's local security policies: Start -> Control Panel -> Administrative Tools -> Local Security Policy.
   

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4. Within the 

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   Label Security Settings\Local Policies\Security Options

   tree, change the following items as highlighted in the screenshot below:
   

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   1. Network Access: Let Everyone permissions apply to anonymous users. Set this to Enabled.
   2. Network Access: Sharing security model for local accounts. Set this to Classic.
   3. DCOM: Machine Access Restrictions: Click on Edit Security and add the following user accounts:

      Referencemacro
      Label Anonymous, Everyone, Interactive, Network, System

      . Set each one to have full access rights.
      

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5. Next step is to modify the way DCOM behaves on the computer by executing the DCOM configuration program: Start -> Run -> DCOMCNFG [enter]. Browse the tree to the following location: 

   Referencemacro
   Label Console Root -> Component Services -> Computers -> My Computer

   . Right-click on My Computer for Properties and amend or update the following options:
   

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   1. On the Default Properties tab:
      Enable Distributed COM on this computer: tick the box for his option
      Default Authentication Level: set this to Connect
      Default Impersonation Level: set this to Identify
      

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   2. On the COM Security tab:
      Go to the Access Permissions section and select Edit default.
      Add the following accounts and set both local and remote access permissions: 

      Referencemacro
      Label Anonymous, Everyone, Interactive, Network, Local Service

      and

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      Label System

      .
      

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      Go to the Launch and Activation Permissions section and click on Edit default tab.
      Add or update the following accounts to give them all local and remote access permissions: 

      Referencemacro
      Label Anonymous, Everyone, Interactive, Network, Local Service

        and

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      Label System

      .
      

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      Border false Shadow false URL /download/attachments/10321941/bcm_8.png

<a id="Configure TIM Enterprise"></a>

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1. Click on the Directory tab.
2. Choose Locate the PBX object you want to configure and click in the Directory, right-click on it and select Properties.
3. A new window will open. In the General tab, select , displaying the general properties of the PBX object. Select Avaya BCM from the Data format list and tick the the 

   Keywordmacro
   Label Keep a local backup of data

   box, as shown below:
   

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4. In Click on the Connection tab , and select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.
   

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