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The By default, the

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LabelMost recent calls
panel displays by default the latest calls to have been processed by TIM Plus, with the most recent output from your telephone system. Calls are arranged that the most recent are towards the top of the list. The panel can be customised to show the columns each user prefers to seeTo sort the results by a different column, click on the relevant column header.

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Each call displayed type is colour-coded according to the same using a system-wide colour scheme used across TIM Plus. These are , as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • GrayGrey: Internal calls
  • Mauve: Internal non-connected callcalls
  • Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
  • Pink: Tandem callcalls

Columns displayed

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Info

The calls you see in the

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LabelMost recent calls
panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns headers

The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Columns button, which will display the following panel:

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Select the columns you want to include Include a column header in the list by toggling ticking the green tick symbol box alongside each of them. When you have finished, click one. Click on the Save button to apply any changes.

Here is a brief description of each columns available for display on the Most recent calls screen:

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Each column header is described below:

Field nameDescription
DateThe date the call was made onstarted.
TimeThe time the call beganstarted.
SourceThe colour of the call will identify the type of call: green for incoming, blue for outgoing, red for lost and grey for internal. For all outgoing or internal calls the extension number or users name will be shown in the source field. For incoming calls, the source will show either the generic name (e.g. London, Orange, USA etc.) or, where you have added specific locations to numbers, these will be shown when identified (e.g. J. Bloggs, New York Office).place from where the call originated.

Route

The information shown will be displayed in this field is determined by the type of the call.:

  • For for incoming calls -  the route is the , this shows the CLI of the caller caller;
  • For for incoming internal calls - the route is the , this shows either the caller's username or extension number;For
  • for outgoing calls - the route is the dialled number , this shows the dialled number.

Destination

The information shown will depend again displayed in this field is determined by the type of the call:

  • For outgoing calls -  the destination that was dialled is displayed. All National, International and Mobile numbers are shown. Where you have added a more specific location name (e.g. Joe Bloggs mobile), this will be shown instead of the generic location name.
  • For internal calls - the destination is the extension number that has been dialled and it will be shown for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
  • For Incoming calls - the destination is the name of the user whose extension answered the call. If the user has not been allocated a name, the extension number is shown instead.
ResponseThe time (in sec) it took for the call to be answered (i.e. response timein seconds).
DurationShows the The duration of the call (in hours, minutes and seconds, in 00:00:00 format).
CostThe cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00.
CLIIf you are looking to find calls that came in from a particular number, type the caller line identification number in here. As with a dialled number, you may enter partial numbers.Dialled NumberIf you are looking for calls to a specific number, type the number in here. If you enter a partial number e.g. 07828, the serach results will display all numbers beginning with the digits 07828.The telephone number of the remote caller for inbound calls.
Dialled numberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called e.g. 020 7265 2697.
TariffThe name of the tariff /carrier table that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band is the classification which we apply to groups of numbers (that was used to cost the call, e.g. International, National, Mobile etc.)
Account codeThe account code associated with the call. This will show only if your phone system outputs this information.
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call over an alternative carrier.
Trunk access codeThe trunk access code used to access a group of channels.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with this the call.
FlagsFlags

Any flags associated with

the call. These flags are graphically represented as follows

a call, as described below:

  • Listen to the recording button  When the speech lozenge is grey it means that there is The call has no associated call voice recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".Listen to the recording buttonImage Removed  Click on this speech lozenge
  • Listen to the recording buttonImage Added  The call has an associated voice recording; click on the icon to listen to the recording associated to this call.
  • Score the call  Click on this gray blank star The call has not been scored; click on the icon to score this the call.
  • View the score  Click The call has been scored; click on the coloured star icon to view the score for this review scoring information for the call.
  • Add a note button  Click on this grey blank note The call has not been annotated; click on the icon to add a note to this the call.
  • Review notes button  Click on this coloured note icon to review notes associated with this call.
  • No legsImage Removed  When the legs icon is grey it means that there are no legs associated with this call.
  • See additional legsImage Removed  Click on this green legs icon to see additional legs associated with this The call has one or more associated notes; click on the icon to review the note(s).
  • No legsImage Added  The call has no related transfer legs.
  • See additional legsImage Added  The call has related transfer legs; click on the icon to view all transfers associated with the call.
 
Voice locationThe voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which Magic Box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple Magic Boxes.
Voice filenameThis is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.

Re-ordering column headers

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unique ID of the call recording device that captured audio for the call.
Voice filenameThe unique call reference identifying any voice recording associated with the call.

Reordering column headers

Each column header can be reordered by clicking and holding down a column header and dragging it to the new location with your mouse, as shown below:

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Columns can be sorted by clicking the relevant column header, with each click toggling between ascending and descending order.

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Editing the layout of Any layout changes you make to the Most Recent Calls panel is specific to each web user, so they can customise it to their individual preferencerecent calls panel are saved only for the current web user and do not affect other web users.