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| Pbxsummary |
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| Supportfiles1 | 3Com VCX-NBX.TDT |
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| Supportfiles2 | 3Com VCX-NBX.TDS |
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| Connection | FTP transfer |
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| RequiredTask1 | Configure the SMDR output |
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| RequiredTask2 | Configure TIM EnterprisePlus |
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| HTML |
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<a id="Configure your SMDR output"></a> |
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To retrieve call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Using Below is an example of how to configure this, using WinSCP - a free FTP client software, we have presented below an example of how to configure the FTP transfer. Alternatively, you can use any other third-party FTP client software.. Any other third-party client software can be used instead.
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/13435390/3COM_1.png |
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| Field | Description |
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| Host name | The IP address or host name of the phone system |
| Port number | The port number for the SFTP transfer. The default port number is |
| User name | The username required to log in to your 3COM VCX phone system |
| Password | The password required to log in to your 3COM VCX phone system |
Once connected to the phone system, you can transfer the CDR files, located by default in
| Referencemacro |
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| Label | opt/3com/VCX/acctxml/db/export |
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, to the PC running TIM Plus.| Screenshotmacro |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/13435390/3COM_2.png |
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In this example, the XML files are being copied in the following location:
| Referencemacro |
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| Label | C:\Program Files\Tri-Line\TIM Enterprise\FTP |
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, given the folder has been created in advance for this purpose.| Screenshotmacro |
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| Shadow | false |
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| URL | /download/attachments/13435351/3COM_3.png |
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Creating a batch file
To enable TIM Plus to collect and process the XML files, you need to create a batch file containing the following lines:
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xcopy/Y "C:\Program Files\Tri-Line\TIM Plus\FTP\*.XML"
"C:\Program Files\Tri-Line\TIM Plus\spool\*.{sitecode}"
cd "\Program Files\Tri-Line\TIM Plus\FTP\"
del *.* /q
cd\ |
| Info |
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In the above example, the needs to be replaced with the unique ID of the site object you are trying to send the data to. To obtain the ID of a site, hover the mouse pointer over it on the Directory screen in TIM Plus and it will be displayed as a tooltip. |
The batch file will change the
file extension to the designated site code and move the files in the folder for processing. A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.
| HTML |
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<a id="Configure TIM Plus"></a> |
Configuring TIM Plus
Once the batch file has been configured, log in to TIM Plus and perform the steps below:
- Click on the Directory tab.
- Choose the site you want to configure and click Properties.
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| Border | false |
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| URL | /download/attachments/13435390/3COM_4.png |
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- In the Site Properties window, select 3Com VCX-NBX from the PBX model drop-down list.
- In the Connection method field, select No connection required from the drop-down list.
- Click on the Save button to apply the settings.