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<p>A Stats Collector is basically a 'counter' that can be placed on
any subject and at any point in your organization. It counts calls
that match defined parameters as they pass. This information from these
Stats Collectors can then be selected and displayed on your customisable
display boards.</p>
<p>Most of the information shown in the Summary and Leader board panels of a display board
is supplied by Stats Collectors. It will be very difficult to create
useful, informative display boards without first understanding Stats
collectors.</p>
<p>It is even possible to exclude users and/or channels from Stats Collectors.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_2.png" alt="Stats Collector properties" /> |
A statistics collection point (stats collector) object is a mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards.
Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria. Additionally, when configuring a stats collection point, a subject must be specified, which determines the property of each call whose value will be used when grouping its collated information into distinct sets. For example, specifying a subject of "user" will group its collated call information into sets of data for each distinct user.
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| URL | /download/attachments/1671404/stats_collector.png |
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Stats collector - overview video
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| Image | stats_points_enterprise.png |
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| Video | stats_points_enterprise.mp4 |
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