| Summary_list |
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| Task1 | What is a stats alarmsalarm? |
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| Task2 | Adding a stats alarm |
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| Task3 | Configuring a stats alarm |
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| Task4 | Deleting a stats alarm |
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...
The
tab allows you to
choose a name
for the alarm object and select the stats point you want the alarm to
be monitoringmonitor.
Name
Enter a name for your the alarm in the text box provided, as shown below:
...
The alarm will be triggered when the call - count of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value, e.g. when busy channels equals 10 or busy channels > 10.
| Stats_alarms |
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| Value3 | 10 |
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| Value1 | Count |
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| Value2 | greater than |
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|
...
The alarm will be triggered when the total duration, exceeds, is less than or equal to a predetermined value, e.g. when call duration is greater than 3600 seconds (1 hour).
| Stats_alarms |
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| Value3 | 18000 |
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| Value1 | Total duration |
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| Value2 | greater than |
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|
...
The alarm will be triggered when the maximum duration meets, exceeds, is less than or equal to a predetermined value, e.g. when maximum call duration is greater than 1 hour.
| Stats_alarms |
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| Value3 | 3600 |
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| Value1 | Maximum duration |
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| Value2 | greater than |
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|
...
The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a pre-determined predetermined value, e.g. maximum cost exceeds £10.00.
...
The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a pre-determined predetermined value, e.g. total number of simultaneous calls exceeds 20.
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Concurrency |
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| Value2 | greater than |
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| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_5.png |
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| Info |
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When adding multiple selection criteria, you have are given the option of triggering to trigger an alarm when ALL or ANY of the criteria are met. |
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Notification
BorderThe The Notification section
false| Tabmacro |
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| URL | /download/attachments/4817592/stats_alarms_5.png |
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Notification
tab allows you to set up
for an e-mail to be sent when the criteria of the alarm are met. If you click on the tab, the following window will appear:an email alert when any of the above-mentioned alarms are triggered.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_6.png |
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Notification can be sent by e-mail to one or more people. Simply type in the e-mail address, as shown below. If there's more than one, separate each entry by a commaTo send the notification to multiple email addresses, separate each entry with a semicolon.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_7.png |
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You can also add a customised e-mail messages customise the email notification by adding a subject and/or a message in the boxes provided, as shown in the example below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_8.png |
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Once you 've have configured all the settings, press click on the Add button and the Stats alarm will appear as followsto add your alarm to the
list, as shown below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_9.png |
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...
Configuring a stats alarm
To configure a Stats stats alarm, select the entity it from the existing list and click on the Properties button on at the top-right corner of the screen, as shown below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_10.png |
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Within the A new window that openswill open, where you can navigate through theGeneral,CriteriaandNotificationtabs to edit the properties of your the stats alarm.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_11.png |
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You can use the Adding a Stats alarm page as a reference to edit the properties of your Stats alarm.
| HTML |
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<a id="Deleting a Statsstats alarm"></a> |
Deleting a stats alarm
To delete a stats alarm, select the entity it from the list and click on the Properties button on at the top-right corner of the screen. Within In the new window that opens, click on the
tab button to remove the alarm
from the system.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817592/stats_alarms_12.png |
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