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The Organisation Drill-Down report is an interactive, click-able report, showing call summaries for inbound and outbound calls. The report is useful for comparing call statistics between different parts of your organisation and allows you to drill-down into each value to see the same call information for subsequent groups or users. Totals, maximums and averages are displayed at the foot of each column.

<a id="Running the report"></a>

Running the report

On Access the Reports screen, select the Organisation Drill-Down report from the reports the list and click on the Run now button.

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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own  own  Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:

Select a site

If your system is set - up for to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Select an extension group

To further limit your report's results, you can select a particular group to report on from the drop-down list, or leave select the blank line to report on all groups.

Specify a partial dialled number

You can To report on calls to a particular area or number by entering enter a partial or full number in the field provided, e.g. if you would like to see how much each department spends . For example, to monitor how much you spend on calls to mobile numbers, enter 

Specify call duration

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If you want to exclude calls below a certain duration, enter the minimum duration in the field provided.

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Select a field to order the results by

By default, the report's results are ordered by cost. To sort the report's results by a different column, select it from the drop-down list.

Sort order

Results, by default are ordered By default the report's results are displayed in ascending order. If you want to order To display the results in descending order, tick the appropriate option.

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Selecting the

To show a summary of all calls, rather a breakdown of all answered, unanswered , answered and outgoing calls, select the option to Combine call totals option.

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When you have selected a reporting period and have chosen any criteria of the report's criteria, click on the Run now button, as shown below:

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The report's results

The results of the this report show a summary of call volumes - organised by call type - for the report entity you selected. Totals and averages of all extension groups are displayed at the foot of each column.

The heading header of the report will display the its title of the report, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report will display call summary information for each extension group. A description of each column header is described presented in the table below:

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Having seen the summary information for each extension group, you may wish to see the same call information for each individual extension within a particular group. To drill down into the report, click on an extension group hyperlink, as shown below:

To drill-down even further into the report, click on any an extension hyperlink and a new report is will be produced, showing - in chronological order - the actual calls that were made and received by that particular extension.

The output at this level will display an itemised list of all calls made and received, there is no summary information, and so there is a different structure, as defined an itemised list of calls made or received by the selected extension:

The headers of the itemised call table are described below:

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<h4>Drilling down</h4>

<p>Having seen the summary information for each extension group, you may wish
to see the same information for each individual extension in a
particular group.  Assuming
the <span class="keyword">Enable click-throughs</span> option was selected in the report selection criteria
screen, each extension group will be coloured blue and underlined,
indicating a hyperlink.</p>

<p>Click on the extension group you're interested in, and a new report will be
produced showing the same summary information, but this time for each
individual extension in the selected group, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_4.png" alt="Organisation Drill-Down" />

<p>Finally, by clicking on the hyperlink of a particular extension, a new report
is produced showing, in chronological order, the actual calls that
were made and received by that particular extension.</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_5.png" alt="Organisation Drill-Down" />

<p>The output for this, the lowest level in the Organisation Drill Down
report, is slightly different than the previous summary screens. 
Because this is an itemised list of all calls made and received,
there is no summary information, and so there is a different
structure, as defined below:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Date & Time</b></td>
			<td class="confluenceTd">The date and time the call started.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension</b></td>
			<td class="confluenceTd">The extension number (including the name in brackets).</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">The destination (place name) where the call terminated, or a brief description of the type of call if it was an incoming one.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">The caller line identification of the incoming call will be shown here, if output.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number</b></td>
			<td class="confluenceTd">The number dialled, in the case of an outbound call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunk</b></td>
			<td class="confluenceTd">The number of the trunk carrying the call will be shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Response</b></td>
			<td class="confluenceTd">If output, the time taken to answer the call will be shown in the response field here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">The duration of the call in hours, minutes and seconds.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">The cost, if any, incurred by the call.</td>
		</tr>
	</tbody>
</table>