Infowarning |
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This connection method has known issues due to the poor quality of call data that the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX. |
These instructions help you configure your 3CX phone system to work with TIM Plus using a listening connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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<a id="Configure the SMDR output"></a> |
Configure the SMDR output
Follow the steps below to enable the SMDR output in your telephone system:
Log in to your 3CX server and from the main menu go to Settings ->CDR> CDR, as shown below:
Screenshotmacro URL /download/attachments/26837024/3CX_v14_5.png - Tick the
box and from the drop-down list, select theKeywordmacro Label Enable Generate CDR
option.Keywordmacro Label Server/Passive 3CX CDR service is client / Active Socket - In the IP address field, enter the IP address of the machine running TIM Plus and select a listening port.
- In the Port field, enter the TIM Plus port that the 3CX will connect to. We recommend using 9000 as the 9000 rangeport number.
- To configure the SMDR output, click on the
tab.Buttonmacro Label Configure - Please enable Enable the required fields, in the EXACT ORDER as shown exact order shown in the screenshot below and if there are any additional CDR fields, please remove them.
Screenshotmacro Border false Shadow false URL /download/attachments/17399838/3CX_v14_2.png - Click
to save the changes.Buttonmacro Label OK
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<a id="Configure TIM Plus"></a> |
Configure TIM Plus
Follow the steps below to configure TIM Plus to connect to your telephone system:
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