Summary graphs

The

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Label	Summary Graphs

panel summary graphs panel consists of three separate graphs, each of them having the information organised organising their information using different criteria, so that the performance of your entire organization is available at-a-glance.The three graphs displayed below represent the followingas described below:

Call volumes by call type
Call volumes by half hour
Call volumes by charge band

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URL	http://docs.tri-line.com:8090/download/attachments/4817126/dashboard.png

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The information you see in each graph pertains only to the area to which the logged-in user has been granted access.

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<a id="type"></a>

Call volume by call type

This first graph shows a snapshot of today's calls calls for the current day, based on the type of call (, e.g. inbound, outbound, missed etc.)

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URL	http://docs.tri-line.com:8090/download/attachments/4817126/call_volume_1.png

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
GrayGrey: Internal calls
Mauve: Internal non-connected callcalls
Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
Pink: Tandem callcalls

Info
This The same call type colour coding system applies throughout TIM Plus.

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<hr/>
<h2>The graphs</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/dashboard.png" alt="Dashboard"/>

<h4>Call volume by call type</h4>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_1.png" alt="Call volume by call type"/>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
	<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul>

Note

NOTE 1: This same colour coding applies throughout TIM Plus.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred.

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<h4>Call volume by half hour</h4>

<p>This graph shows a snapshot of today calls broken down by half hout 
starting at midnight and finishing at midnight. Using the same colour 
coding as shown above, you can quickly identify peaks and troughs in 
call volume and identify busy periods at a glance.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_2.png" alt="Call volume by half hour"/>

<p>Using the same system-wide colour scheme as in the above graph, you can 
quickly identify peaks and troughs in call volume and identify busy 
periods at a glance.</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
	<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul>

<h4>Call volume by charge band</h4>

<p>This graph shows a snapshot of today's calls based on the destination 
called. This graph allows you to identify at a glance where you call most often,
 breaking down your calls into easily-identifiable geographic classes, 
such as <span class="reference">Mobile, National, Local, International</span> etc. 
The example shown below shows that most of the calls made 
here are to personal or mobile numbers.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_3.png" alt="Call volume by charge band"/>

<p>The colour scheme used in this graph is as follows:</p>

<ul>
	<li><b style="color: #ed1d1d;">Red</b>: Personal/Mobile calls</li>
	<li><b style="color: #779122;">Green</b>: Local calls</li>
	<li><b style="color: #2391cb;">Blue</b>: National calls</li>
	<li><b style="color: #edef00;">Yellow</b>: International calls</li>
	<li><b style="color: #7d2aac;">Purple</b>: Other calls</li>
</ul>

<a id="halfhour"></a>

Call volume by half hour

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

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URL	/download/attachments/4817126/call_volume_2.png

Each call type is colour-coded using a system-wide colour scheme as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

HTML
<a id="band"></a>

Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

Screenshotmacro

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URL	/download/attachments/4817126/call_volume_3.png

By default, the following colour scheme is used to identify calls to each geographical group:

Red: Personal/Mobile calls
Green: Local calls
Blue: National calls
Yellow: International calls
Purple: Other calls

Summary graphs

Versions Compared

Old Version 32

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Key

Call volume by call type

Call volume by half hour

Call volume by charge band