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What is a stats point?
A statistics collection point (stats point) object is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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To add a stats point, select the Live stats tab and click on the Stats pointpoints button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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The following screen will appear:A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.
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Give your Stats point a name in order to be able to add it to the list. You can leave the rest of the fields as default, if you prefer. Alternatively, follow the instuctions below on how to configure a Stats point. At the end, click on theAddbutton.
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<a id="Configuring a stats point"></a> |
Configuring a stats point
To configure or edit a Stats stats collection point, simply select the entity it from the
list and click on the
Properties button
on at the top-right corner of
your screenthe panel, as shown below:
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Once you've clicked thePropertiesbutton, a A new window will pop-up open, allowing you to configure the properties of the Stats your stats point object. Each tab in this window will be explained below:
General properties
Under the The
tab
, you will be able to decide on the Site, Group, User and Subject for this stats point, as well as the reset frequency.allows to configure the general properties of your stats collection point, such as name, entity, subject or reset frequency:| Screenshotmacro |
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Name
If you need amend Enter or edit the name of the current Stats point, overtype the current entry, highlighted in blue. The name of the Stats point will allow to easily identify this entity in the future (e.g. London telesales, daily stats).
your stats collection point.
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| Value | London Daily Stats |
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| Selection | Name |
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Site
Next, you are given the option to choose the location of this Stats point. If you want this to collect all data from all sites, leave the default entry (All sites). If you want it to capture stats on a particular site, select this from your your stats point to include calls from one site only, select the site from the drop-down list provided (e.g. London), as shown below:
Group
If you need to be more specific have selected a site and want to lock the your stats point onto a particular User groupto include only calls from one particular user group within that site, select the group from the drop-down list, as shown for London Accounts group the example below:.
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| Value | Accounts |
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| Selection | Group |
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User
You can also go right down to user level to add a stats points. To do soIf you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list provided. If you want the Stats point to collect information for all users, leave the default entry (All users), as shown below.
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| Value | (All users) |
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| Selection | Users |
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Subject
A The stats point points can be created as well on configured to group the collected calls by a particular subject. Choose from , such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list the subject that you prefer. For example, you want to know the maximum amount of channels that have been in use simultaneously, built the stats point on a Channel group, as shown below:
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| Value | Channel group |
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| Selection | Subject |
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Reset frequency
You are given the ability to determine how often your stats will refresh, by selecting from a predefined drop-down list. You can also have your Stats points set to automatically refresh whenever you like. To do this, simply enter the refresh date and time Choose when to reset your stats point, by entering the date and time in the
section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:
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Last reset period data
This feature will allow option allows you to keep a copy of the previous stats for comparison purposes(, e.g. if you may want to compare today's stats with yesterdays or this weeks stats with last weeks)yesterday's. Select the tick-box provided to enable this feature.
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In the example below, the Stats stats point is set for all users of the
team
, in
site
, and it resets every day.
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NOTE: There Because there is no limit to on the number of stats points you are allowed to have . This means that you could put in TIM Plus, you can add several stats points at any one place, refreshing at different times (, e.g. daily, weekly and monthly). |
Exclusions
If you want to exclude certain call types from your statistics, click on the Exclusions tab and select tick the box against the type of calls types you don't wish want to include in your Stats point, by ticking the box providedstats point.
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The example below shows an Exclusion exclusion set for
and
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calls.
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Contents
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The
tab allows you to check whether call stats are being collected by TIM Plus, and it ...
is generally used for troubleshooting
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purposes.
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Press Click on the Refresh button to refresh the statistics on that page and verify that the Stats stats point is collecting data. If you press click on the Reset button, you can clear the statistics and reload them for the period that they cover (, e.g. last week).
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<a id="Excluding a user from a stats point"></a> |
Excluding a user from a stats point
In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (Follow the instructions below to exclude a user from a stats collection point, e.g. exclude
the sales manager from
the sales team stats
or exclude MD from site stats).
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NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. - Search the Directory
for - to locate the user you want to exclude from your
Stats point. For information on how to locate a user in the system check the Finding a user section above.Once you have located the user in the system, select the entity - stats.
- Select the user and click on the tab.
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- A new
pop-up - window will appear. Click on
theTelephony- the tab and tick the Exclude this user from call statistics box
, then clickSaveto apply the changes.- .
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- Click on the Save button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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<a id="Deleting a stats point"></a> |
Deleting a stats point
To delete a Stats stats point, select the entity from the existent it from the
list and click on the
Properties button
on at the top-right corner of the screen, as shown below:
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A new window will pop-upopen. Click on the Delete button at the bottom-left corner of the window to remoce remove the selected Stats stats point.
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Stats point - overview video
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| Image | stats_points.png |
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| Video | stats_points_plus.mp4 |
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