...
If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
...
| Screenshotmacro | ||||
|---|---|---|---|---|
|
Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Select this option if you would like to display any associated account codes as an additional column in this report..
| Reporting_option | ||
|---|---|---|
|
...
Tick this option to include only calls that have a score associated with them, e.g. calls that have already been listened to and scoredbeen previously scored.
| Reporting_option | ||
|---|---|---|
|
...
More details about each report format are available in the Setting the report format section above.
| HTML |
|---|
<a id="Creating the report"></a> |
...
| Screenshotmacro | ||||
|---|---|---|---|---|
|
| HTML |
|---|
<a id="The report's results"></a> |
...
The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report consists of a table showing a randomly-chosen summary of calls , picked up at random, for the period you selected. Each column header of the table is described below:
| Header | Description |
|---|---|
| Date & Time | The date and time the call started. |
| Source | The place from where the call originated. |
| CLI | The telephone number of the remote caller, for inbound calls. |
| Route | The information displayed in this field is determined by the type of call:
|
| Destination | The information displayed in this field is determined by the type of call:
|
| Response | The length of time it took for the call to be answered (i.e. the response time). |
| Duration | The duration of the call (in hours, minutes and seconds). |
| Cost | The cost of the call. |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
...