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Access the Reports screen, select the Target responseResponse report from the list and click on the button.
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Choose
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an extension group
To run the report on monitor the call activity for a specific trunk groupdepartment, select it the extension group you want to report on from the drop-down list. To report on all trunksextension groups, select the blank line.
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Select a particular trunk
To report on a particular trunk, enter the trunk number in the box provided.
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Specify an extension (or range)
You can choose to report on a single extension or a range of extensions, by entering the details in the box provided, as shown below:
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Select calls to specific presented numbers
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Enter target threshold
Use this option to define your response time target thresholds. The example below shows the response time targets of 10 seconds.
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Weekend calls
Calls made at weekends may distort the result of the report. To exclude such calls, tick the
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The body of the report consists of a table displaying a line-by-line summary of your incoming calls for each day during the selected period you selected. Each column header of the table is described below:
| Column header | Description |
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| Day | The date and day of week |
| Answered | The total number of answered calls |
| % in | The percentage of calls answered within the specified target |
| Target | The percentage and a graphical summary showing what proportion of your answered calls were picked up within the specified target |
| % out | This show the percentage of calls outside the specified target |
| Lost | The total number of missed calls |
| Total Calls | The total number of incoming calls (answered and abandoned) |