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| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/9568285/inbound_call_performance_filters.png |
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter |
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| Filter | Account code |
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| Value | 0140 |
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| Header | Description |
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Hour / Day / Month / Year
| The time period. |
 | The total number of calls in each period. |
Answered | - Ans: The total number of answered calls in each period.
- Avg durn: The average length of time of all answered calls in each period.
- Avg resp: The average response time of all answered calls in each period.
- Max resp: The maximum time it took to answer a call in each period.
- x-xx s: The percentage of calls that were answered within each predefined target, e.g. if is displayed under the heading, means that half of all calls were answered earlier than within 5 seconds.
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| % | The number of answered versus missed calls within each period, expressed as a percentage. |
Missed | - : The total number of missed calls in each period.
- Avg durn: The average length of time that missed calls rang before they were abandoned.
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