<a id="What is a Leaderboardleaderboard panel?"></a>

What is a

...

leaderboard panel?

A Leaderboard panel is a panel that The leaderboard panel allows you to display several columns of information alongside each other so that you get your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information that interests you . Leader board panels are completely customisable and wish to monitor. The content of each column is determined solely by your selection and the leaderboard can show any combination of columns column types. The background, font type, size, colour and placement The fonts and background of the panel are also customisable. Some examples are shown below:

This example shows

The example below shows a leaderboard panel containing the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:

<a id="Adding a Leaderboardleaderboard panel"></a>

Adding a

...

leaderboard panel

To add a Leaderboard leaderboard panel, click on the

The list of available panels types will disappear and the mouse pointer will transform in a white, cross-like pointer sign indicating where your panel will begin. Simply drag your mouse across the screen and you can size the panel, After selecting the leaderboard panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:

<a id="Customising a Leaderboardleaderboard panel"></a>

Customising a

...

leaderboard panel

To customize your Leaderboard a leaderboard panel, click on the

Image Added

The following screen will appearThe Leaderboard panel properties window will open, containing the following tabs:

Title

The

...

Panel title

To provide a title for the Leaderboard panel, simply fill in the Label field. Choose the font size you would like to use by selecting from the drop-down list provided. You can also choose the style of font you would like to use for your title.

To select the text colour, click on the drop-down arrow. This will display the colour palate available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type the RGB colour codes to add to your custom palette. You need to click on the Applybutton to set the chosen colour:

If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight 

If the label panel on the top of the board is sufficient, you may not require a label on this panel, so you can click the Hide label box as shown below:

Leaderboard headers

Adding Leaderboard headers

The default header for the columns in the Leaderboard panel is Arial, 16 point in white. However, you can change all the setting of the Leaderboard headers, that are similar to the Panel title ones. Click on the drop-down list alongside any of the properties to change.

Content

To add content to any leaderboard, select theContenttab.

...

Content

The 

Perform the following steps to add a column to your leaderboard panel:

Select a stats point

To select the relevant stats point for your leaderboard, click on the Find button, as shown below:

NextA new window will open, allowing you need to drill-down until you find the to the site or group level in the Directory, where the stats point object you want to use, then add resides. To select the stats point, click on the 

This will now appear as your chosen Stats point. Next, you will need to decide what you would like to show on the leaderboard. To do this, work through the drop-down lists provided, and select the Call type and relevant Column to populate the panel.

Select a call type

To select the type of call you want to display in this column, click on the

Select column information

To select the type of call information you want to display in this column, such as total duration, response time, etc., click on the 

Once you select the Call type and relevant Column fields, press theClick on the Add button to add the column to the list , as shown below. Just and repeat the same process if you need to add as many columns as you like, according to your needsanother column.

In the example below, we have selected the following settings for the Call type and its Column fields have been selected in order to form the columns that appear in the list:

• Pos: select Call type as 'All' and Column as 'Position'
• Name: select Call type as 'All' and Column as 'Name'
• Total: select Call type as 'All' and Column as 'Count'
• In: select Call type as 'Answered' and Column as 'Count'
• Out: select Call type as 'Outbound' and Column as 'Count'
• Lost: select Call type as 'Missed' and Column as 'Count'
• Duration In: select Call type as 'Answered' and Column as 'Average Duration'

Changing column name

If you would like to change the name of any of the columns, click on the column name and overtype the current entry, highlighted in blue, then press the Enter key to save

Changing column name

To change the name of a column, click on it to highlight the text and enter the new name. Press the

Rearranging columns

If you would like To rearrange the columns to appear in a different order, just click on the 

In the example below, we rearrange the In and Total columns. By clicking on the 

Changing a column's sorting

If you would like to To sort the columns to appear in a specific order, click on the 

In the example below, we change the sorting od of the the Total column from descending to ascending. By clicking on the

Changing the

...

stats collection point

To change the Stats stats collection point of a column, click on the 

A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to add resides. To select the stats point, click on the 

Once you click on the After selecting the new stats point, the Image Added icon will automatically turn into

Changing

...

the font properties

for any column, click Click on the 

To choose the style of font or the font size, select from the drop-down list provided. To select the text colour, you need to click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on theApplybutton to set the chosen colour.

If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight 

Hiding a column

...

Hiding a column

To temporarily hide a column from your leaderboard panel, click on the 

To display the column again, simply click once on the  the

Deleting a column

If you would like to permanently delete a column , then all you have to do is from your leaderboard panel, click on the 

You will be asked to confirm deletion. PressOKif you are sure you want to delete the selecte column.

Background

Click on theBackgroundtab to configure the properties for the background of your label panel.

If you would like to add an image source, simply type the details in the box provided, as shown in the sceenshot below, otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the

To select the background colour, click on the drop-down arrow; this will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can also pick a transparent background, if you prefer. You will need to click on theApplybutton to set the chosen colour.

If you would like to apply lighting effects to the summary panel, tick the box provided, as shown below:

...

Background

The 

Metrics

The Metrics tab allows you to define the size of the leaderboard panel and the parameters of the page.

...

Panel size

To define the panel's metrics to suit your particular screen, type the required pixel sizes in the boxes provided. shape of the panel, enter the values for its position and size.

Paging

If you want to use automatic paging, select the available tick- box , as shown in the screenshot below. Alternatively, type in the provided; alternatively, enter the number of rows you want your the leaderboard to have show per page, or select to view select 

Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes made.

<a id="Leaderboard panel - overview video"></a>

Leaderboard panel - overview video

For a live demonstration on of how to design and customise a Leaderboard leaderboard panel, watch the video below: