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Access the Reports screen, select the Target responseResponse report from the list and click on the button.
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The body of the report consists of a table displaying a line-by-line summary of your incoming calls for each day during the selected period you selected. Each column header of the table is described below:
| Column header | Description |
|---|---|
| Day | The date and day of week |
| Answered | The total number of answered calls |
| % in | The percentage of calls answered within the specified target |
| Target | The percentage and a graphical summary showing what proportion of your answered calls were picked up within the specified target |
| % out | This show the percentage of calls outside the specified target |
| Lost | The total number of missed calls |
| Total Calls | The total number of incoming calls (answered and abandoned) |