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Introduction
The Referencemacro
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<a id="Running the report"></a> |
Running the report
On Access the Reports screen, select the Business Centre Summary report from the reports the list and click on the button.
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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Choose a site
If your system is set - up for to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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| Bill calculation | Description |
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| Markup on each call | A percentage markup can be added to each call. |
| Surcharge per call | A surcharge is a fixed amount that can be added to the original cost of the call. |
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Both a surcharge and a mark-up can be applied to the same bill, in which case, the surcharge is added after the mark-up is calculated, so that the surcharge is not being marked up. |
Billing options
If you want to select a particular route for callsTo report on calls to a specific number, enter the full or partial dialled number in the field provided.
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The report's results
The results of this report presents a summary of call information for each extension group, or individual extension if a group was selected during the criteria selection process. Below is an example of this report's output:
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The heading header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
A description of each column header The body of the report consists of a table displaying a summary of all call charges applied to each extension group or individual users. Each column header of the table is described below:
| Column header | Description |
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| Department | The name of each extension group for which the system has logged calls for. If an extension group is missing from this list, no calls were registered for that user group of users for within the time period the report was run for. |
| Cost | The cost of all calls for the selected report time period. |
| Tax | The amount of tax charged. |
| Total Cost | The total cost of all calls, including the tax. |