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The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

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The information you see in each graph pertains only to the area to which the logged-in user has been granted access to.

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<a id="type"></a>

Call volume by call type

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

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Each call type in the graph is colour-coded using a system-wide colour scheme, as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls
Info

The same call type colour coding system applies throughout TIM Plus.

 

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<a id="halfhour"></a>

...

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

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URL/download/attachments/4817126/call_volume_2.png

Each call type is colour-coded using a system-wide colour scheme as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls
Info

The same call type colour scheme applies throughout TIM Enterprise.

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<a id="band"></a>

Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often.  Calls Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

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  • Red: Personal/Mobile calls
  • Green: Local calls
  • Blue: National calls
  • Yellow: International calls
  • Purple: Other calls