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The role of an

Referencemacro
LabelOrganisation unit
object is to allow you to structure section contains a list of objects designed to emulate the structural components of your organisation and it allows you to build the hierarchical levels of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
Referencemacro
LabelReporting Collection
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

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Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation

Cost Centre

A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division

Division

A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups

Group

A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts)

Reporting collection

A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes

Site

A part of your organisation that can function independently, usually a designated office branch