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At site level, the report will show call summary information for each site, as shown below:
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User level
When drilling down into a group, a new report is produced, showing the same summary information for each individual user within that group, as shown below:
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At all organisational levels, the body of the report consists of a table containing call summary information about each entity. The column headers of this table are described below:
| Header | Description |
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Name | The name of the entity for each line of data |
Missed |  : The total number of missed calls- Avg duration: The average duration of all missed calls (in seconds)
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Answered | - : The number of incoming calls answered by extensions within the selected entity, including transferred calls
- Total duration: The total duration of all incoming calls (in hours, minutes and seconds)
- Avg duration: The average duration of all incoming calls (in hours, minutes and seconds)
- Avg response: The average time taken to respond to all incoming calls (in seconds)
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Outbound | - : The number of outbound calls
- Total duration: The total duration of all outgoing calls (in hours, minutes and seconds)
- Avg duration: The average duration of all outgoing calls (in hours, minutes and seconds)
- Total cost: The total aggregate cost of all outbound calls
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In addition to summary information, totals and averages for each call type are shown in the footer of each column. |
Itemised list
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