Avaya BCM up to v3.x

These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

<a id="Configure the SMDR output"></a>

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To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the

<a id="Install and configure NetPBX"></a>

Installing and configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software.

After the installation, follow the instructions below to set up a connection between BCM and NetPBX:

1. Make sure the CDRServer.EXE and Interop.CDRSERVERLib.dll files are placed in the same folder as NetPBX.EXE, usually located in {pf}\Tri-Line\NetPBX.
   

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2. Register CDRServer.EXE by running the command line with administrator privileges and typing the following command under the directory path of the NetPBX folder: CDRServer.EXE/regserver.
3. Open the computer's local security policies: Start -> Control Panel -> Administrative Tools -> Local Security Policy.
   

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4. Within the 

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   Label Security Settings\Local Policies\Security Options

   tree, change the following items as highlighted in the screenshot below:
   

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   1. Network Access: Let Everyone permissions apply to anonymous users. Set this to Enabled.
   2. Network Access: Sharing security model for local accounts. Set this to Classic.
   3. DCOM: Machine Access Restrictions: Click on Edit Security and add the following user accounts:

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      Label Anonymous, Everyone, Interactive, Network, System

      . Set each one to have full access rights.
      

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5. Next step is to modify the way DCOM behaves on the computer by executing the DCOM configuration program: Start -> Run -> DCOMCNFG [enter]. Browse the tree to the following location: 

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   Label Console Root -> Component Services -> Computers -> My Computer

   . Right-click on My Computer for Properties and amend or update the following options:
   

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   1. On the Default Properties tab:
      Enable Distributed COM on this computer: tick the box for his option
      Default Authentication Level: set this to Connect
      Default Impersonation Level: set this to Identify
      

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   2. On the COM Security tab:
      Go to the Access Permissions section and select Edit default.
      Add the following accounts and set both local and remote access permissions: 

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      Label Anonymous, Everyone, Interactive, Network, Local Service

      and

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      Label System

      .
      

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      Go to the Launch and Activation Permissions section and click on Edit default tab.
      Add or update the following accounts to give them all local and remote access permissions: 

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      Label Anonymous, Everyone, Interactive, Network, Local Service

        and

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      Label System

      .
      

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<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Avaya BCMOnce NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

1. Log in to TIM Plus and click on the Directory tab.
2. Select Choose the site you configured during the setup wizard want to configure and click Properties.
   

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3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
4. In the Connection method field, select Actively connect to PBX select  No connection required from the drop-down list.
5. In the Host field, enter the IP address of your Avaya BCM.
6. In the Port field, enter 4000.
7. In the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
8. In the Password field, enter the password associated with the CDR user.
9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
10. Click on the Save button to apply the settings.