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<a id="Running the report"></a> |
Running the report
On Access the Reports screen, select the Organisation Drill-Down report from the reports the list and click on the button.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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Select a site
If your system is set - up for to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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Select an extension group
To further limit your report's results, you can select a particular group to report on from the drop-down list, or leave select the blank line to report on all groups.
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Specify a partial dialled number
You can To report on calls to a particular area or number by entering enter a partial or full number in the field provided, e.g. if you would like to see how much each department spends . For example, to monitor how much you spend on calls to mobile numbers, enter
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Specify call duration
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If you want to exclude calls below a certain duration, enter the minimum duration in the field provided.
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Select a field to order the results by
By default, the report's results are ordered by cost. To sort the report's results by a different column, select it from the drop-down list.
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Sort order
Results, by default are ordered By default the report's results are displayed in ascending order. If you want to order To display the results in descending order, tick the appropriate option.
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Selecting the
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To show a summary of all calls, rather a breakdown of all answered, unanswered , answered and outgoing calls, select the option to Combine call totals option.
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The results of this report show a summary of call volumes - organised by call type - for the report entity you selected. Totals and averages of all extension groups are displayed at the foot of each column.
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The heading header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
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| Column header | Description |
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| Extension Group | The name of each extension group for which the system has logged calls for. If an extension group is missing from this list, no calls were registered for that group of users for the user group within the time period the report was run .for |
| #Exts | The number of extensions contained within the respective group. |
| Unans | The number of unanswered (abandoned) calls. |
| Ans Calls | The number of incoming calls, including transferred calls. |
| Total Dur | The total duration of all incoming calls. |
| Avg Dur | The average duration of all incoming calls. |
| Out Calls | The total number of outbound calls. |
| Out N/C | The total number of outgoing non-connected calls. |
| Total Dur | The total aggregate duration of all outgoing calls. |
| Avg Dur | The average duration for all outgoing calls. |
| Cost | The total aggregate cost of all outbound calls. |
Drilling down
Having seen the summary information for each extension group, you may wish to see the same call information for each individual extension within a particular group. To drill down into the report, click on an extension group hyperlink, as shown below:
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To drill-down even further into the report, click on an extension hyperlink and a new report will be produced, showing - in chronological order - an itemised list of all calls made or received by the selected extension:
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| Column header | Description |
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| Date & Time | The date and time the call started |
| Extension | The name or number of the extension that made or received the call |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones. |
| CLI | The telephone number of the remote caller for inbound calls. |
| Dialled Number | The number dialled, in the case of an outbound call. |
| Trunk | The number of the trunk carrying the call will be shown here. |
| Response | The length of time it took for the call to be answered (i., e.g. the response time). |
| Duration | The duration of the call in hours, minutes and seconds. |
| Cost | The cost of the call, if applicable. |