Select a reporting period
For your search results to return calls for a specific time period, choose a preset period from the drop-down list or define your own, by choosing "Custom period"; this will allow you to specify the exact
and dates and timesFor each report, you must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".
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Preset period
To select a pre-defined period, expand the drop-down list and select from the following options:
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
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| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day of the current week (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the date dates and time times of the first and last call in the entire call database, respectively. |
Custom period
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Custom period
To define your own report period, simply select Custom period from the dropIn addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the
drop-down list and
enter your preferred times in the From date and To date as well as the From time and To time fields, as shown below:specifying your own , , and of the period you want to report on.| Screenshotmacro |
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Run or schedule the report
To run or schedule the report without setting any further parameters, simply click on select the Finish button. To continue adding parameters; to apply further settings, click on the Next button, which will lead direct you to the Entity parameters section of the report wizard.