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| Border | false |
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| URL | /download/attachments/4817244/filter_general.png |
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter |
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| Filter | Account code |
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| Value | 0140 |
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More details about each report format are available in the Setting the report format section above.
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<a id="Creating the report"></a> |
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The report consists of two sections, :
calls and
calls
:.Missed calls
The
calls tab displays a table containing the calls that were missed and not responded to. Each column header of the table is described below:
| Header | Description |
|---|
| First attempt | The date and time of the first missed call. |
| CLI | The telephone number of the remote caller. |
| Contact | The person who missed the call. If several people were called, the field will display the caption, . |
| Avg ring time | The average length of time a missed call rang before being abandoned. |
| Attempts | The number of times the caller attempted to reach the specified contact without success. |
| Priority | The priority is calculated by dividing the difference in time between the first and last call attempts, attempt by the total number of call attempts. |
Handled calls
The
calls tab displays a table containing the calls that were initially missed but eventually responded to. Each column header of the table is described below:
| Header | Description |
|---|
| Handled | The date and time the call was handled. |
| CLI | The telephone number of the remote caller. |
| Contact | The person who eventually handled the call. |
| Duration | The duration of the handled call. |
| Attempts | The number of call attempts made before the call was eventually handled. |
| Priority | The priority is calculated by dividing the difference in time between the first and last call attempts, attempt by the total number of call attempts. |
| Tip |
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Click Clicking on an individual call to see will show an itemised list of all call attempts made by a remote caller or, to see an itemised list for all calls, click that same caller; clicking on the link at the top-right corner of the screen will show this itemised list for all missed calls on the page. |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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