...
The
tab allows you to
choose a name
for the alarm object and select the stats point you want the alarm to
be monitoringmonitor.
Name
Enter a name for your the alarm in the text box provided, as shown below:
...
The alarm will be triggered when the call - count of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value, e.g. when busy channels equals 10 or busy channels > 10.
...
The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a pre-determined predetermined value, e.g. maximum cost exceeds £10.00.
...
The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a pre-determined predetermined value, e.g. total number of simultaneous calls exceeds 20.
| Stats_alarms |
|---|
| Value3 | 20 |
|---|
| Value1 | Concurrency |
|---|
| Value2 | greater than |
|---|
|
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_5.png |
|---|
|
| Info |
|---|
When adding multiple selection criteria, you are have given the option to trigger an alarm when ALL or ANY of the criteria are met. |
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_5.png |
|---|
|
Notification
The
tab allows you to set up
for an e-mail to be sent when the criteria of the alarm are met. If you click on the tab, the following window will appear:an email alert when any of the above-mentioned alarms are triggered.| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_6.png |
|---|
|
Notification can be sent by e-mail to one or more people. Simply type in the e-mail address, as shown below. If there's more than one, separate each entry by a commaTo send the notification to multiple email addresses, separate each entry with a semicolon.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_7.png |
|---|
|
You can also add a customised e-mail messages customise the email notification by adding a subject and/or a message in the boxes provided, as shown in the example below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_8.png |
|---|
|
Once you 've have configured all the settings, press click on the Add button and the Stats alarm will appear as followsto add your alarm to the
list, as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_9.png |
|---|
|
...
A new window will open, where you can navigate through the
, and tabs to edit the properties of your the stats alarm.
You can use the Adding a stats alarm section as a reference to edit these properties.| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_11.png |
|---|
|
...
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817592/stats_alarms_12.png |
|---|
|