If you stopped receiving data from your Cisco UCM, you need to restart the CDR services on the Publisher node.
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WARNING! DO NOT delete the the and server, as this will remove any CDRs that have not been sent. |
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<p>Instead you must restart the <span class="reference">CDR Services</span> on the <span class="reference">Publisher</span> node. To do this, login to the <span class="reference">Cisco Unified Serviceability</span> screen, located in the drop down list.</p>
<p>From the menu, select <span class="keyword">Tools ? Control Center ? Network Services.</span></p>
<p>You should now see a list of all the services, find the section <span class="reference">CDR Services</span>.</p>
<p>You should now restart the services in the following order:</p>
<ol>
<li><span class="keyword">Cisco Database Layer Monitor</span> (Depending on Cisco UCM version, you may not have this service)</li>
<li><span class="keyword">Cisco CDR Repository Manager</span></li>
<li><span class="keyword">Cisco CDR Agent</span></li>
<li><span class="keyword">Cisco CAR Scheduler</span> (if sending CMRs)</li>
</ol>
<p>CDRs should now be sent to the configured <span class="reference">Call Accounting and Billing</span> server, i.e. the machine running TIM Enterprise.</p>
To restart the CDR services, log in to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the
section in the list and restart the following services in the order specified below;- Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
- Cisco CDR Repository Manager
- Cisco CDR Agent
- Cisco CAR Scheduler (if sending CMRs)
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CDRs should now be sent to the configured Call Accounting and Billing server, e.g. the machine running TIM Enterprise.