Microsoft Teams

These instructions help you configure your MS Teams to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration..describe how to connect your TIM Enterprise call reporting software to a Microsoft Teams account, allowing you to analyze your Teams calls in the same way as standard phone calls.

The Teams Connector is an intermediary cloud service that connects your on-premise or cloud-hosted TIM product with the Microsoft Teams platform, capturing your calls and meetings data the moment they become available. TIM Enterprise's advanced reporting then allows you to report on peer-to-peer Teams calls & meetings, Microsoft Calling Plan calls (PSTN) and SIP Direct Routing calls. 

With TIM Enterprise and Teams you are able to communicate with your Teams online tenancy.  At the point of TIM Enterprise install, and setup, you will need to add new Teams OpenCDR connector that will pass you over to the Teams website to set our TIM Application permissions.  You will need to log into your Teams instance with a user that has appropriate privileges to grant the rights. At this point all future calls will be sent to TIM Enterprise via our OpenCDR platform as soon as they have been transmitted by Microsoft.

As part of the setup a Azure to TIM Enterprise directory synchronisation will occur so your Teams user information will be replicated within TIM Enterprise (and kept up-to-date daily) to allow for an easier and recognisable reporting experience. Reporting Once the calls are within TIM Enterprise you have all your standard reporting features available within TIM Enterprise.  You will be able to report on inbound, outbound and internal calls that involved your Teams tenancy, even if they did not connect.

TIM Enterprise will see calls from Teams meetings both hosted within your tenancy and for those users who connect to an external meeting.  Inbound participants from other tenants will also be reported if they call into a meeting hosted locally.

We also report on inbound/outbound calls that were made or received via MS Calling Plans or Direct Routing, reporting cost and location of the caller information.

Setup

Add a new data source

Connecting TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

1. Select the

   Buttonmacro
   Label Directory

   tab and navigate to the part of the directory where you want to store the new data source.
2. Press the

   Buttonmacro
   Label New object

    button at the top of the directory list.
3. In the Add new object window that appears, select PBX from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window.
   
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4. Click the 

   Buttonmacro
   Label Add

    button.

Configure the new data source

Click on the newly-added data source object in the directory list, then choose Properties from the pop-up menu in order to configure the data source:-

1. On the General tab, choose Microsoft Teams in the Data format list on the right.
   
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2. On the Connection tab, choose OpenCDR as the connection method in the left-hand panel.
   
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3. In the Details panel on the right-hand side, choose Microsoft Teams from the drop-down list of online services, then click

   Buttonmacro
   Label Register

   .
4. Click on the Sign in with Microsoft button
   
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5. You'll be redirected to Microsoft's authentication system and asked to grant permission for the TIM application to access your call records.  Please ensure the Microsoft account you use has the rights to grant the required permissions.
   
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6. When authentication is complete, you'll be redirected back to the TIM Enterprise directory, specifically to the newly-authorised data source.
7. If the authorisation was accepted, you should see a Connected status in the Details panel
   
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8. Press the 

   Buttonmacro
   Label Save

    button to save your new data source.

9. TIM Enterprise is now ready to report on your MS Teams calls, so you benefit from real business intelligence using the many in-built reports.

Automatic directory synchronisation

TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.

TIM Enterprise is limited to read-only access to your Microsoft Teams users, so changing a user's details in TIM Enterprise will not change the user in Microsoft Teams.

Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.

Full integration

As with any other data source - such as a PBX - all of your Teams calls and meetings are fully integrated into the TIM Enterprise platform, including in reports and live display boards.

Call types

Available call types include inbound calls, outbound calls, internal calls, conference calls and missed calls.

Calls into your Teams account from outside Teams, such as PSTN (Microsoft Calling Plans) and Direct Routed (SIP) calls are also fully captured by TIM Enterprise.


TIM Enterprise captures calls from Teams meetings hosted both within your tenancy and those from external Teams meetings.