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Introduction
The Referencemacro
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Enter the billing period
For each report, you must specify a time span that covers the calls you want the report to include.
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying and specifying your own Start and End dates, as shown below:
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Choose a site
If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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| Bill calculation | Description |
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| Markup on each call | A percentage markup can be added to each call. |
| Surcharge per call | A surcharge is a fixed amount that can be added to the original cost of the call. |
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Both a surcharge and a mark-up can be applied to the same bill, in which case, the surcharge is added after the mark-up is calculated, so that the surcharge is not being marked up. |
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The report's results
The results of this report display a summary of all call charges applied to each extension group or individual users. Below is an example of this report's output:
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
A description of each column header The body of the report consists of a table displaying a summary of all call charges applied to each extension group or individual users. Each column header of the table is described below:
| Column header | Description |
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| Department | The name of each extension group the system has logged calls for. If an extension group is missing from this list, no calls were registered for that user group within the time period the report was run for. |
| Cost | The cost of all calls for the selected time period. |
| Tax | The amount of tax charged. |
| Total Cost | The total cost of all calls, including the tax. |