In addition to the Echo software, to record calls over PSTN, channels , such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is also required.
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The Magic Box can be attached to any telephone system connected to one of our call logging solution, TIM Plus or Enterprise. The box is placed between the ISDN trunk and the telephone system and must be connected to the PC running the Echo software, where the audio files will be stored and embedded thereafter in the call logging software.
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To install the driver for the call recording device, ensure the | Referencemacro |
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box is ticked, during the Echo installation. |
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is necessary to physically tap into your lines. These hardware devices passively intercept your phone lines, monitoring and recording all calls that pass along the lines. The hardware is available in various form factors, in order to address various deployment needs.
For small deployments of 30-channels PRI/SIP, 8-Channels BRI or 8-channels of POTS/Analogue, a USB box is recommended. For medium-sized deployments of up to 240 ISDN channels, a PCI or PCI-Express card will be required, and for sites with a larger channel count, we tend to supply a HyperArray Voice Recording Unit.