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Info

The calls you see in the

Referencemacro
LabelMost recent calls
panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns headers

The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Columns button to , which will display the following panel:

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Include a column header in the list by ticking the box alongside each one.  Click Click on the Save button to apply any changes.

Each column header in the most recent calls list is described below:

Field nameDescription
DateThe date the call started.
TimeThe time the call started.
SourceThe place from where the call originated.

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe time it took for the call to be answered (in secseconds).
DurationThe duration of the call (in hours, minutes and seconds).
CostThe cost of the call.
CLIThe telephone number of the remote caller for inbound calls.
Dialled NumbernumberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called.
TariffThe name of the tariff or carrier table that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call.
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call over an alternative carrier.
Trunk access codeThe trunk access code used to connect calls using specific channels, if applicableaccess a group of channels.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with the call.
Flags

Flags Any flags associated with the call. These flags are graphically represented as followsa call, as described below:

  • Listen to the recording button  When the speech lozenge is grey it means that there is The call has no associated call voice recording.
  • Listen to the recording button  Click on this speech lozenge The call has an associated voice recording; click on the icon to listen to the recording associated to this call.
  • Score the call  Click on this gray blank star The call has not been scored; click on the icon to score this the call.
  • View the score  Click The call has been scored; click on the coloured star icon to view the score for this review scoring information for the call.
  • Add a note button  Click on this grey blank note The call has not been annotated; click on the icon to add a note to this the call.
  • Review notes button  Click on this coloured note icon to review notes associated with this call.
  • No legsImage Removed  When the legs icon is grey it means that there are no legs associated with this call.
  • See additional legsImage Removed  Click on this green legs icon to see additional legs associated with this The call has one or more associated notes; click on the icon to review the note(s).
  • No legsImage Added  The call has no related transfer legs.
  • See additional legsImage Added  The call has related transfer legs; click on the icon to view all transfers associated with the call.
 
Voice locationThe Unique unique ID (UIV) of the call recording device associated with this call. This feature is typically used for engineering purposes.that captured audio for the call.
Voice filenameThe unique call reference that identifies the unique call recording IDidentifying any voice recording associated with the call.

Reordering column headers

Each column header can be reordered by clicking and holding down the column header and dragging it to the new location, as shown below:

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Columns can be sorted by clicking the relevant column header, with each click toggling between ascending and descending order.

Info

Editing the layout of Any layout changes you make to the Most Recent Calls panel is specific to each particular web user and can be customised without affecting the layout for the rest of the web users within the systemrecent calls panel are saved only for the current web user and do not affect other web users.