Organisation Drill-Down

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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own  Start and End dates, as shown below:

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Select an extension group

To further limit your report's results, you can select a particular group to report on from the drop-down list, or leave select the blank line to report on all groups.

Specify a partial dialled number

To report on calls to a particular area or number enter a partial or full number in the field provided. For example, to monitor how much you spend on calls to mobile numbers, enter 

Specify call duration

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If you want to exclude calls below a certain duration, enter the minimum duration in the field provided.

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By default the report's results are displayed in ascending order. If you want to To display the results in descending order, tick the appropriate option.

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Selecting the

Keywordmacro
Label Enable hyperlinks

option, allows you to drill-down into the report's results to see call information for an extension group or individual user. However, as the hyperlinks are usually underlined, for printing purposes you may prefer to deselect this option and produce a static report.

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The results of this report show a summary of call volumes - organised by call type - for the entity you have selected. Totals and averages of all extension groups are displayed at the foot of each column.

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Column header	Description
Extension Group	The name of each extension group the system has logged calls for. If an extension group is missing from this list, no calls were registered for the user group within the time period the report was run for.
#Exts	The number of extensions contained within the respective group.
Unans	The number of unanswered (abandoned) calls.
Ans Calls	The number of incoming calls, including transferred calls.
Total Dur	The total duration of all incoming calls.
Avg Dur	The average duration of all incoming calls.
Out Calls	The total number of outbound calls.
Out N/C	The total number of outgoing non-connected calls.
Total Dur	The total aggregate duration of all outgoing calls.
Avg Dur	The average duration for all outgoing calls.
Cost	The total aggregate cost of all outbound calls.

Drilling down

Having seen the summary information for each extension group, you may wish to see the same call information for each individual extension within a particular group. To drill down into the report, click on an extension group hyperlink, as shown below:

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To drill-down even further into the report, click on an extension hyperlink and a new report will be produced, showing - in chronological order - an itemised list of all calls made or received by the selected extension:

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