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The Custom report allows a wide range of options and filtering criteria to be selected, enabling you to locate search for very specific phone calls, which . The results are displayed as an itemised list, grouped by call type (: All, Outbound, Answered, Missed, Internal and Tandem ).

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Reporting_filter
FilterUser
ValueAll users

Tip

If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
FilterAccount code
Value0140

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This section enables you to further narrow down your report results, by excluding certain types of calls. It also allows you to sort the report's results in a particular manner.

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Exclude weekends

To exclude weekend calls from your report's results, select the 

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LabelExclude weekends
 option.

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Tick this option to include only calls that have a score associated with them (, e.g. calls that have already been listened to and scored)

Reporting_option
OptionScored only

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The report consists of a table containing an itemised list of the calls that matched your selection criteria. Each column header of the table is described below:

HeaderDescription
Date & TimeThe date and time the call started.
SourceThe place from where the call originated.
CLIThe telephone number of the remote caller for inbound calls.

Route

The information displayed in this field is determined by the type of call:

  • for incoming and outgoing calls, this shows the CLI of the caller;number that was dialled
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number;

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe length of time it took for the call to be answered (i.e.g. the response time)
DurationThe duration of the call (in hours, minutes and seconds)
CostThe cost of the call.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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