...
For details about how to configure these parameters, refer to the relevant page(s) in the list below:
...
| Header | Description |
|---|
| Time slot | The time period to which the other headers' results relate. |
| Missed |  : The total number of missed calls.- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
|
| Answered | - : The total number of answered calls.
- Ring time Max: The maximum length of time a caller waited before a call was answered (in seconds).
- Ring time Avg: The average length of time a caller waited before the call was answered (in seconds).
- Duration Max: The duration of the longest answered call (in hours, mins, secs).
- Duration Avg: The average length of all answered calls (in hours, mins, secs).
|
| Outbound | - : The total number of outbound calls.
- Duration Max: The duration of the longest outbound call (in hours, mins, secs).
- Duration Avg: The average length of all outbound calls (in hours, mins, secs).
- Duration Total: The total duration of time spent on outbound calls.
- Cost Avg: The average cost of all outbound calls.
- Cost Total: The total cost of all outbound calls.
|
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/9699757/breadcrumb.png |
|---|
|