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What is a stats point?
A statistics collection point (stats point) object is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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To add a stats point, select the Live stats tab and click on the Stats points button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.
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If you have selected a site and want your stats point to include only calls from one particular user group onlywithin that site, select the group from the drop-down list.
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If you have selected a site and a user group and want your stats point to include only calls from one individual user onlywithin that user group, select the user from the drop-down list.
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The stats points can be configured to group the collected calls based on by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list.
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| Value | Channel group |
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| Selection | Subject |
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Reset frequency
To determine Choose when to reset your stats point, enter by entering the date and time in the boxes providedthe
section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:
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In the example below, the Stats stats point is set for all users of the
team
, in
site
, and it resets every day.
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Because there is no limit to on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly. |
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If you want to exclude certain call types from your statistics, click on the Exclusions tab and select the call types that tick the box against the type of calls you don't want to include in your stats point to include, by ticking the relevant box:.
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The
tab
is normally used allows you to check
that whether call stats are being collected by TIM Plus
, and it
can be is generally used for troubleshooting
. The screen below shows calls coming through the system. If this page is blank, you will not be collecting any call stats.purposes.| Screenshotmacro |
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Press Click on the Refresh button to refresh the statistics on that page and verify that the Stats stats point is collecting data. If you press click on the Reset button, you can clear the statistics and reload them for the period that they cover (, e.g. last week).
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<a id="Excluding a user from a stats point"></a> |
Excluding a user from a stats point
In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (Follow the instructions below to exclude a user from a stats collection point, e.g. exclude
the sales manager from
the sales team stats
or exclude MD from site stats).
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NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. - Search the Directory
for - to locate the user you want to exclude from your
Stats point. For information on how to locate a user in the system check the Finding a user section above.Once you have located the user in the system, select the entity - stats.
- Select the user and click on the tab.
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- A new
pop-up - window will appear. Click on
theTelephony- the tab and tick the Exclude this user from call statistics box
, then clickSaveto apply the changes.- .
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- Click on the Save button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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Deleting a stats point
To delete a Stats stats point, select the entity from the existent it from the
list and click on the
Properties button
on at the top-right corner of the screen, as shown below:
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A new window will pop-upopen. Click on the Delete button at the bottom-left corner of the window to remoce remove the selected Stats stats point.
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Stats point - overview video
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| Image | stats_points.png |
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| Video | stats_points_plus.mp4 |
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