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The Call Geography report consists of three pie charts, each showing call information grouped by volume, duration and cost, along with a table . An accompanying table is also shown, containing details of where - geographically - your calls were are made. Calls are , classified by their tariff band, e.g. Local, National, Mobile, Internationalsuch as local, national, mobile or international.
The proportion of total calls to each geographical destination is shown in terms of both volume, duration and cost, enabling you to quickly see which calls highlighting the calls that are costing you the most and taking up the most call of your time.
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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- The left-hand pie chart shows the amount of calls to each location
- The centre graph chart shows the time spent on calls to each location
- The right-hand chart shows the cost of calls to each location
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| Header | Description |
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| Charge band | The charge band, e.g. Local, National, International, Mobile, etc. Each listed charge band is click-able, allowing you to drill-down to see which site, department , and or user made calls using to that charge band location. |
| % of calls | The number of calls per each charge band location as a percentage of the total calls made. To reorder, click on the header to alternate between descending and ascending. |
| Number of calls | The total volume of calls made using to each charge band location. |
| % of total duration | The total duration of calls made using to each charge band location, expressed as a percentage of all charge bands. |
| Average duration | The average duration spent on calls to the corresponding charge band. |
| Total duration | The total amount of time spent on calls to the corresponding charge band. |
| % of total cost | The total cost of all calls made using to each charge band location, expressed as a percentage of the total cost of all calls. |
| Average cost | The average cost of calls made using to each charge band location. |
| Total cost | The total cost of calls made using to each charge band location. |
The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.
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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:
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