The
panel summary graphs panel consists of three separate graphs, each
of them having the information organised organising their information using different criteria,
enabling you to see at-a-glance the overall performance of your entire organization.The three graphs displayed below represent the followingas described below:
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The information you see in each graph pertains only to the area to which the logged-in user has been granted access. |
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<a id ="by type"></a> |
Call volume by call type
This first graph shows a snapshot of today's calls calls for the current day, based on the type of call (, e.g. inbound, outbound, missed etc.)
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| URL | http://docs.tri-line.com:8090/download/attachments/4817126/call_volume_1.png |
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Each call type is colour-coded using a system-wide colour scheme, the default being as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- GrayGrey: Internal calls
- Mauve: Internal non-connected callcalls
- Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
- Pink: Tandem callcalls
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The same call type colour coding system applies throughout TIM Plus. |
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<a id="halfhour"></a> |
Call volume by half hour
This graph shows a snapshot of today's calls calls for the current day, broken down by half hour. Using the same colour coding as above, you can -hour, allowing you to quickly identify peaks and troughs in call volume and volumes to identify busy periods at-a-glance:.
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| URL | http://docs.tri-line.com:8090/download/attachments/4817126/call_volume_2.png |
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Each call type is colour-coded using a system-wide colour scheme as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- GrayGrey: Internal calls
- Mauve: Internal non-connected callcalls
- Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
- Pink: Tandem callcalls
Call volume by charge band
This graph shows a snapshot of today's calls calls for the current day, based on their destination. This allows , allowing you to identify at a glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as . Calls are grouped into geographical locations such as Mobile, National, Local, International etc.
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| URL | http://docs.tri-line.com:8090/download/attachments/4817126/call_volume_3.png |
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The By default, the following colour scheme used in this graph is as followsis used to identify calls to each geographical group:
- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls
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