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What is a stats point?
A statistics collection point (stats point) object is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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To add a stats point, select the Live stats tab and click on the Stats points button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.
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Because there is no limit to on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly. |
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If you want to exclude certain call types from your statistics, click on the Exclusions tab and select the call types that tick the box against the type of calls you don't want to include in your stats point to include, by ticking the relevant box:.
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The
tab allows you to check whether call stats are being collected by TIM Plus, and it is generally used for troubleshooting purposes.
The example below shows calls coming in the system. If this page is blank, no data is being collected.| Screenshotmacro |
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Excluding a user from a stats point
In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (Follow the instructions below to exclude a user from a stats collection point, e.g. exclude
the sales manager from
the sales team stats
or exclude MD from site stats).
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NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. - Search the Directory
for - to locate the user you want to exclude from your
Stats point. For information on how to locate a user in the system check the Finding a user section above.Once you have located the user in the system, select the entity - stats.
- Select the user and click on the tab.
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- A new
pop-up - window will appear. Click on
theTelephony- the tab and tick the Exclude this user from call statistics box
, then clickSaveto apply the changes.- .
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- Click on the Save button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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Deleting a stats point
To delete a Stats stats point, select the entity from the existent it from the
list and click on the
Properties button
on at the top-right corner of the screen, as shown below:
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A new window will pop-upopen. Click on the Delete button at the bottom-left corner of the window to remoce remove the selected Stats stats point.
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Stats point - overview video
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| Image | stats_points.png |
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| Video | stats_points_plus.mp4 |
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