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This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX. |
These instructions help you configure your 3CX phone system to work with TIM Plus using an Active Connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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<a id="Configure the SMDR output"></a> |
Configure the SMDR output
Follow the steps below to enable the SMDR output in your telephone system:
Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:
- Tick the
box and from the drop-down list, select theKeywordmacro Label Enable CDR
option.Keywordmacro Label Server/Passive Socket - In the IP address field, enter the IP address of the machine running TIM Plus and select a listening port. We recommend using the 9000 range.
- To configure the SMDR output, click on the
tab. EnableButtonmacro Label Configure - Please enable the required fields, EXACTLY as in the EXACT ORDER as shown in the screenshot below :and if there are any additional CDR fields, please remove them.
Screenshotmacro Border false Shadow false URL /download/attachments/17399838/3CX_v14_2.png - Click
to save the changes.Buttonmacro Label OK
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<a id="Configure TIM Plus"></a> |
Configure TIM Plus
Follow the steps below to configure TIM Plus to connect to your telephone system:
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