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Warning

This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX.

These instructions help you configure your 3CX phone system to work with TIM Plus using an Active Connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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HTML
 <a id="Configure the SMDR output"></a>

Configure the SMDR output

Follow the steps below to enable the SMDR output in your telephone system:

  1. Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:

  2. Tick the
    Keywordmacro
    LabelEnable CDR
    box and from the drop-down list, select the
    Keywordmacro
    LabelServer/Passive Socket
    option.
  3. In the IP address field, enter the IP address of the machine running TIM Plus and select a listening port. We recommend using the 9000 range.
  4. To configure the SMDR output, click on the
    Buttonmacro
    LabelConfigure
    tab. Enable  
  5. Please enable the required fields, EXACTLY as in the EXACT ORDER as shown in the screenshot below :and if there are any additional CDR fields, please remove them.
    Screenshotmacro
    Borderfalse
    Shadowfalse
    URL/download/attachments/17399838/3CX_v14_2.png
  6. Click
    Buttonmacro
    LabelOK
    to save the changes.
HTML
<a id="Configure TIM Plus"></a>

Configure TIM Plus

Follow the steps below to configure TIM Plus to connect to your telephone system:

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