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To report on calls to a particular area or number enter a partial or full number in the field provided. For example, to monitor how much you spend on calls to mobile numbers, enterÂ
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Selecting the
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The results of this report show a summary of call volumes - organised by call type - for the entity you have selected. Totals and averages of all extension groups are displayed at the foot of each column.
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| Column header | Description |
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| Extension Group | The name of each extension group the system has logged calls for. If an extension group is missing from this list, no calls were registered for the user group within the time period the report was run for. |
| #Exts | The number of extensions contained within the respective group. |
| Unans | The number of unanswered (abandoned) calls. |
| Ans Calls | The number of incoming calls, including transferred calls. |
| Total Dur | The total duration of all incoming calls. |
| Avg Dur | The average duration of all incoming calls. |
| Out Calls | The total number of outbound calls. |
| Out N/C | The total number of outgoing non-connected calls. |
| Total Dur | The total aggregate duration of all outgoing calls. |
| Avg Dur | The average duration for all outgoing calls. |
| Cost | The total aggregate cost of all outbound calls. |
Drilling down
Having seen the summary information for each extension group, you may wish to see the same call information for each individual extension within a particular group. To drill down into the report, click on an extension group hyperlink, as shown below:
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| Column header | Description |
|---|---|
| Date & Time | The date and time the call started |
| Extension | The name or number of the extension that made or received the call |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones |
| CLI | The telephone number of the remote caller for inbound calls |
| Dialled Number | The number dialled, in the case of an outbound call |
| Trunk | The number of the trunk carrying the call will be shown here |
| Response | The length of time it took for the call to be answered, e.g. the response time |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |