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Throughout this guide, we will adopt the the 

Referencemacro
LabelPCI-DSS
example above, where telephone calls that contain spoken credit card information need to be masked out by an audible tone, but only during those parts of the call when the card details are being spoken, leaving intact the rest of the call audio.

In this scenario, we'll assume that agents (employees that make or receive telephone calls) utilise an in-house or third-party data entry system into which credit card detailed are entered using a computer.

How it works

Considering TIM Plus or TIM Enterprise ( in conjunction with one or more Magic boxes) our Echo Recording software records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.

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  • You have a licensed copy of TIM Plus or TIM Enterprise that includes voice recording
  • Your installation is at least version 3.0.0.55 

Common

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solutions

Taking the example of masking out some digits of a phone call when a credit card number is being quoted, most solution providers modify the data entry system that an agent uses.

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