| Summary_list |
|---|
| Task1 | Restart CDR services |
|---|
| Task2 | Importing historic data from Cisco UCM |
|---|
|
Restart the CDR services
If you stopped receiving data from your Cisco UCM, you need to restart the CDR Services on the Publisher node.
| Warning |
|---|
DO NOT delete the and server, as this will remove any CDRs that have not been sent. |
To restart the CDR services, login to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu.
In the list of services, locate the
section. Restart the following services in the order specified below;
- Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
- Cisco CDR Repository Manager
- Cisco CDR Agent
- Cisco CAR Scheduler (if sending CMRs)
CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.